Abuse and violence from customers is not acceptable

Regardless of low stock levels, changes to trading hours or long customer waiting times, there is no excuse for abuse and violence from customers.

Your employer must have a process in place so all employees know what to do when incidents occur.

Please continue to report all incidents at your workplace so there is an official record of the abuse or violence.

If you experience abuse or violence from a customer and are unsure what to do, ask your manager or supervisor for help dealing with the situation.

SDA members have for several years been campaigning to eliminate abuse and violence through our No One Deserves A Serve.

Please share our video message – There’s No Excuse For Abuse – with your family and friends.